Terms of Service

Related Documents

1. Introduction & Agreement to Terms

Welcome to DigiTimber! These Terms of Service (“Terms”) govern your access to and use of our services, website, and any related products or services (collectively, the “Services”). Please read these Terms carefully before using the Services.

By accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy, and any other operating rules and policies that may be published by DigiTimber. If you do not agree to these Terms, you may not use the Services.

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and all references to “you” or “your” shall include the organization.

2. Definitions

“Account”: A user account registered on the Services.
“Customer”: Any individual or entity that uses the Services.
“Billing Account”: The payment account linked to your use of the paid Services.
“Payment Method”: The credit card, debit card, or other payment method you use to pay for the Services.

3. Eligibility & Registration

The Services are not intended for use by anyone under the age of 13. By using the Services, you represent that you are 13 years of age or older.
You agree to provide accurate and complete information during registration and keep your Account information updated.
You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.
You must notify DigiTimber immediately of any unauthorized use of your Account or any other security breach.
You may not:
- Use a username that is offensive, vulgar, or obscene.
- Impersonate another person or entity.
DigiTimber reserves the right to suspend or terminate your Account if you violate these Terms.
DigiTimber reserves the right to refuse service or access to the Services to any customer or website content that, in our sole discretion, poses a risk to our operations, reputation, or compliance obligations.
Customers are responsible for maintaining a valid and accessible email address associated with their Account. Failure to update contact information does not excuse missed notices, suspension, late fees, or termination of Services.
Account ownership transfers must be requested in writing to DigiTimber support. DigiTimber reserves the right to require identity verification and updated billing information before approving any transfer. DigiTimber is not responsible for disputes between parties regarding account ownership.

4. Payment and Refund Terms

Payment for Services must be made in advance based on the selected billing cycle (monthly, quarterly, or annually).
Automatic payments will be processed unless you remove your Payment Method from our system or notify us in writing to cancel auto-renewal.
All domain purchases are for a minimum term of one year and are non-refundable.
Refunds for services are only available for pre-paid terms exceeding one month for accounts in good standing. Services paid for a single month are non-refundable. Invoices with late fees or redemption fees are non-refundable.
Any refunded portion of a pre-paid term is issued as account credit, which may be applied to future DigiTimber services. Account credit is nontransferable, holds no cash value, and cannot be refunded to the original payment method.
Payments must be received no later than 30 days from the invoice date. A late fee may be assessed, and services may be suspended after 7 days of non-payment.
Non-payment beyond 15 days may result in account termination and associated content or domain release fees.
A late fee may be assessed on any invoice that remains unpaid after the stated due date, regardless of suspension or continued access to the Services.
All Services operate on a fixed billing cycle. Renewal dates do not change based on payment delays, suspension, or reactivation. If payment is received late, Services will be restored through the end of the existing billing period.
Late payment does not extend or reset the billing cycle, and any period of suspension remains part of the original service term.
DigiTimber will issue invoices and automated reminders to the email address on file. Delivery of these notices is considered complete when sent. Failure to receive email due to filtering, mailbox issues, or customer configuration does not excuse late payment or prevent assessment of late fees.
Failure of an automatic payment due to an expired or invalid Payment Method is considered non-payment. Customers are responsible for ensuring that their Payment Method remains current and valid.
Customers whose disk usage reaches or exceeds 95% of their allocated storage will be notified via email. If no response or corrective action is taken within 24 hours of that notice, DigiTimber reserves the right to increase the customer’s storage allocation in 5GB increments to maintain continuity of service. The applicable storage upgrade fee will be applied to the customer’s next invoice. Customers may contact support at any time to adjust or reverse the upgrade.

5. Cancellation & Suspension

DigiTimber reserves the right to suspend or terminate services for any violation of these Terms without prior notice.
If services are suspended or terminated due to non-payment, all outstanding fees, including late fees and release fees, must be paid in full before service restoration.
You may cancel your services at any time by contacting DigiTimber support. Cancellation does not entitle you to a refund unless otherwise specified.
Cancellation of Services does not include prorated refunds for unused portions of the billing cycle unless otherwise specified.
Chargebacks will result in a fee plus re-payment of any invoice affected by the chargeback and services may be terminated immediately upon receipt of chargeback.
If Services are suspended due to non-payment, the suspension period does not pause or extend the current billing term.
Reactivation of Services after payment will restore access only for the remainder of the existing billing cycle. No credit or extension is provided for time during which Services were unavailable due to customer non-payment.
If a domain enters redemption or restoration status due to non-payment, all associated registry fees must be paid before the domain can be restored or transferred. These fees are set by the registrar and are non-negotiable.
It is the customer’s responsibility to maintain their own backups of all data. DigiTimber maintains backups for operational and recovery purposes, but these are not guaranteed to be complete, current, or available for customer restoration. DigiTimber is not liable for data loss resulting from suspension, termination, or non-payment. Customers should download or back up all data prior to cancellation or anticipated suspension.

6. Prohibited Content & Usage

DigiTimber reserves the right to determine, in its sole discretion, whether any activity constitutes abuse or presents an unreasonable risk to system stability or security. You agree not to use the Services for any unlawful or prohibited purpose. Prohibited content includes, but is not limited to:

Content that is illegal, abusive, harassing, defamatory, or invasive of another’s privacy.
Content that infringes on the intellectual property rights of others.
Phishing websites, spam-vertising, or link farms.
Any activity that imposes an unreasonable load on DigiTimber’s infrastructure.

You may not:

Circumvent, disable, or interfere with security-related features of the Services.
Reverse engineer, decompile, or disassemble any part of the Services.
Use automated tools such as bots, spiders, or scrapers without prior written consent.
Use the Services for high-risk activities where failure could result in harm or damage.
Send unsolicited bulk email, operate mailing lists, or engage in any activity that may cause DigiTimber IP addresses or servers to be blocklisted.

DigiTimber may review or investigate accounts suspected of violating these Terms. Such review will be limited to what is reasonably necessary to determine compliance and will not involve access to customer data except as required by law, to protect system security, or to investigate suspected abuse.

7. System and Network Security

Violations of system or network security are strictly prohibited and may result in criminal or civil liability. Examples include:
- Introducing malicious programs (e.g., viruses, worms, Trojan horses).
- Unauthorized access to data or systems.
- Conducting denial-of-service attacks.
- Circumventing authentication or security mechanisms.
DigiTimber reserves the right to investigate and cooperate with law enforcement regarding any suspected security violations.
Scheduled maintenance, emergency maintenance, or downtime resulting from customer actions or non-payment do not count toward any uptime or service level commitments.
Shared hosting plans are subject to reasonable resource usage limits. Excessive CPU, memory, disk, or network consumption that impacts overall server performance may result in throttling, suspension, or required upgrade to a higher tier plan.
Some Services rely on third party providers such as registrars, datacenters, software vendors, or network carriers. DigiTimber is not responsible for disruptions, delays, or data loss caused by failures or actions of these third party providers.

8. Data Retention & Backup Policy

DigiTimber offers data recovery services upon request. Recovery fees vary based on scope and complexity and will be quoted prior to any work being performed. DigiTimber does not guarantee successful recovery in all cases.
Upon cancellation or termination of Services, customer data will be retained for a maximum of 15 days, after which it will be permanently deleted. Customers are responsible for retrieving any data they wish to keep prior to the end of this retention period. DigiTimber is not liable for data loss following the retention window.

9. Data Privacy & GDPR

DigiTimber processes personal data in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
By using the Services, you consent to the collection, use, and sharing of your personal information as described in our Privacy Policy.
You have the right to access, correct, or delete your personal data by contacting DigiTimber support.

10. Indemnification

You agree to indemnify and hold harmless DigiTimber, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorney’s fees) arising out of or related to:

Your use of the Services.
Your violation of these Terms.
Your violation of any third-party rights, including intellectual property rights.

11. Limitation of Liability

DigiTimber shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.
DigiTimber’s total liability for any claim arising out of or relating to these Terms or the Services shall not exceed the amount paid by you to DigiTimber in the twelve (12) months preceding the claim.
The Services are provided on an as available and as is basis. DigiTimber makes no warranties, express or implied, regarding the reliability, accuracy, or suitability of the Services for any particular purpose. Use of the Services is at your own risk.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.
Any disputes arising out of or related to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Washington, unless both parties agree to an alternative dispute resolution method. The arbitrator’s decision shall be final and binding.
DigiTimber shall not be liable for delays, interruptions, or failures in the performance of the Services that result from any cause beyond our reasonable control. This includes natural disasters, fires, floods, network or connectivity failures, third party service outages, strikes, wars, or other events outside our direct control.

13. Changes to Terms

DigiTimber reserves the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website. Your continued use of the Services after the changes become effective constitutes your acceptance of the revised Terms. Price changes will apply to future billing cycles with a minimum of 30 days written notice, delivered via email to the address on file and/or posted in the client portal. Price changes will not alter the cost of any previously paid term.

14. Contact Information

If you have any questions about these Terms, please contact us at support@digitimber.com.

Effective Date: January 1, 2025
Last Updated: March 10th, 2026