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Support

Contact us with questions about your current services, report outages or issues, or read over our announcements and upcoming updates. We’re here to make sure your services are doing what you need them to, all day, every day.

 

Knowledgebase

These articles were created by our support engineers who have resolved issues for our customers. It regularly updated, expanded, and refined to help make sure that you have access to the very latest information.

Access the Knowledgebase

 

Open Support Ticket

When trouble strikes, open up a support ticket with our support team for timely and complete resolutions to any issues. Ticket support is available 24/7, 365 days a year for all services. Open a ticket anytime by email: support@digitimber.com.

Open a Support Ticket

 

Client Portal

Access our client portal to update contact information, review current services, pay an invoice, buy new services, or update DNS nameservers. Also provides single sign on access to backend services like cPanel for hosting.

Access Client Portal

 

Remote Support

Download our Remote Support application by clicking the link below and running it. This allows our support team to access your local computer in order to better assist with configuration and other software related issues.

Install Remote Access Client

 

WebMail

Access your email with RainLoop, a desktop and mobile compatible outlook-esk interface. Log in with your email address and email password.

Rainloop WebMail

 

Spam Quarantine

Access your spam quarantine list and configure your whitelist, backlist, or other spam settings. Login using your email address and email password.

Spam Quarantine Settings

Happy New Year 2020!