Privacy Policy
Last Updated: March 10, 2026
This Privacy Policy describes how DigiTimber, a trade name of Twitch Inc. (“DigiTimber,” “we,” “our,” or “us”), collects, uses, and shares information in connection with your use of our websites (including www.digitimber.com), services, and applications (collectively, the “Services”). This Privacy Policy does not apply to information our customers may process when using our Services.
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@digitimber.com.
Information We Collect
Information You Provide
When you register for an Account, we collect contact information such as your name, company name, mailing address, email address, and telephone number.
When you make a payment, your financial information is handled directly by our third-party payment processor. We do not store full payment card details on our systems, though we may retain transaction records and billing information through our payment processor.
If you contact us directly, we may collect your name, email address, phone number, and the contents of any messages or attachments you send us.
Information We Collect Automatically
When you visit our website or use our Services, we may automatically collect certain information, including IP addresses, browser type, operating system, referring URLs, pages visited, and date and time of access. This information is collected through standard server logs and cookies.
We use Google Analytics to help us understand how visitors interact with our website. Google Analytics collects non-identifying usage data through cookies. You can learn more about Google’s data practices at google.com/policies/privacy/partners, and opt out using the Google Analytics Opt-out Browser Add-on.
Information We Collect When You Use Our Hosting Services
To operate and maintain your hosting account, we collect information related to your service usage, including disk usage, bandwidth consumption, and account activity. This information is used solely to provide and support your Services.
How We Use Information
We use the information we collect to:
- Provide, operate, and maintain your hosting, email, and domain services
- Process payments and manage your account
- Send you invoices, service notices, and support communications
- Monitor and maintain system performance and security
- Comply with applicable laws and regulations
- Investigate and prevent fraud or abuse
We do not sell your personal information. We do not use your information for behavioral advertising or share it with advertising networks.
How We Share Information
We do not sell or rent your personal information to third parties. We may share information in the following limited circumstances:
Service Providers. We work with third-party vendors who assist us in operating our Services, such as payment processors, datacenter providers, and support tools. These vendors are only given access to information necessary to perform their functions and are not permitted to use it for other purposes.
Analytics. We use Google Analytics to collect aggregated, non-identifying information about website usage. This data cannot reasonably be used to identify you individually.
Legal Requirements. We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of DigiTimber, our customers, or the public.
Business Transfers. In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. We will notify affected customers via email or a prominent notice on our website prior to any such transfer.
With Your Consent. We may share information in other circumstances with your explicit consent.
Cookies
We use cookies to operate our website and improve your experience. You may configure your browser to decline cookies, though some features of our Services may not function properly if you do so. We do not use cookies for behavioral advertising or cross-site tracking.
Data Retention
We retain personal information for as long as your account is active or as needed to provide Services and comply with legal obligations. When we no longer have a legitimate need to retain your information, we will delete or anonymize it.
Upon cancellation or termination of Services, your hosting account data will be retained for up to 15 days before permanent deletion, consistent with our Terms of Service.
Security
We employ industry-standard security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
All Customers. You may access or update your account information at any time by logging into the client portal or contacting us at privacy@digitimber.com. You may opt out of promotional emails at any time using the unsubscribe link in those emails. Opting out of promotional emails will not affect transactional or account-related communications.
California Residents. California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please refer to our CCPA Privacy Notice for details.
EEA Residents. If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, or restrict processing of your personal data, and the right to data portability. You may also object to certain processing and have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at privacy@digitimber.com. We will respond to all requests in accordance with applicable data protection law.
Our legal basis for processing personal information is generally one of the following: performance of a contract with you, compliance with a legal obligation, or our legitimate interest in operating and improving our Services.
Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at privacy@digitimber.com and we will promptly delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our website. Your continued use of the Services after changes become effective constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
DigiTimber (a trade name of Twitch Inc.)
Email: privacy@digitimber.com
Website: www.digitimber.com