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Welcome to the DigiTimber Family!
We’re excited to welcome you to the DigiTimber Family! As part of a recent strategic partnership, Hard Drive Hotel hosting services are now proudly supported by DigiTimber, a nationally trusted provider based in Spokane, WA. This transition ensures long-term stability, continuity, and exciting opportunities to enhance your hosting experience.
Action Required:
We’ve begun transitioning customer accounts into DigiTimber’s billing and support system. You will need to verify your contact information, set up MFA, and update your billing information to avoid any disruptions in service.
Note: Products and Services are fully populated – if you don’t see a product, please let us know by opening a ticket. We will be migrating actual hosting services in the background and sending emails on completion.
What You Can Expect:
Limited disruption to your services – your websites, email, SSL certificates, domain names, and hosting features will continue operating just as they are today. We are attempting to migrate services with as little or no impact to you or your users, however, depending on configuration, your services may require some minor changes to work with our environment. If your services aren’t working as expected, please contact us.
Updated pricing and functionality – we are working to review each and every account and will be updating pricing to match our current rates. In most cases, we will be providing discounts to our initial billing to ensure a smooth transition to the new payment amounts. We appreciate your business, but we also understand that cost is a factor in choosing a service. If the cost increase is more than you expect, please contact us and we can determine the best way to assist you moving forward.
A seamless experience – we’re working hard to make this transition as smooth as possible for you with no downtime of services or support. The most common downtime is email access due to lack of settings. Webmail should always be accessible at https://<yourdomain>/webmail if your email client is not working as expected.
We’re Here to Help: Our support team is available and happy to assist you with any questions, comments, or concerns during this transition. Whether you need help updating your information or just want to talk through the changes, we’re here for you.
Some useful ways to contact us:
General Email: harddrivehotel@digitimber.com
Billing Client Portal: https://clients.digitimber.com
Billing Email: billing@digitimber.com
We’re committed to providing the same level of care and service you’ve received from Hard Drive Hotel, now with the added benefits and resources of the DigiTimber network.
Thank you for your continued trust. We look forward to supporting your hosting and design needs—now and into the future.
Warm Regards,
| Russ Lohman | Owner DigiTimber, a division of Twitch Inc russ@digitimber.com |
Terry, Anita, Babin, Harith and the rest of the Hard Drive Hotel Team |
Client Area: https://clients.digitimber.com
DigiTimber Support Email: support@digitimber.com